You can easily cancel your order until it is shipped ,please make sure to contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund excluding shipping, The item must be returned in new condition.
If the item you ordered is damaged/defective, or the item you received is incorrect or missing, please contact our customer service representative at [email protected]
If your package shipping exception and over 30 days , you can request a reshipment or you can request 60% refund， Except you filled in the wrong address.
Do you ship worldwide?
The items offered on our website are available for worldwide delivery.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME||AREVRAGE SHPPING TIME|
|United States||7-15 Business days||10 Business days|
|Canada||7-15 Business days||9 Business days|
|Germany||7-15 Business days||10 Business days|
|France||7-15 Business days||10 Business days|
|United Kingdom||5-8 Business days||7 Business days|
|Switzerland||10-20 Business days||15 Business days|
|Australia||7-15 Business days||10 Business days|
|New Zealand||7-15 Business days||10 Business days|
|Singapore||7-15 Business days||13 Business days|
|Italy||7-15 Business days||10 Business days|
|Japan||7-15 Business days||7 Business days|
|other||7-20 Business days||12 Business days|
*This doesn’t include our 2-3 day processing time.
What is shipping fee
United state $4.95
Other location $6.95
Free shipping over $49
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, And you would receive the email when the order delivered or order exception, if you do not receive the email, pay attention to the email when it goes into the trash
Any question please contact [email protected] ,we would reply you as soon as possible